Frequently Asked Questions

  • Which insurance companies does OCI accept?

    Click here for a list of insurance companies that list OCI as preferred providers. 

  • What forms will I need to fill out upon my visit?

    You can find these forms on the webpage of the physician you will be visiting. To expedite your visit, please bring your completed forms with you to our office. Click here for a list of our physicians. 

  • What will I need to bring on my visit if it is a Self Pay, Worker's Compensation or Personal Injury/Liability claim?

    You will need the patient's Social Security Number as well as payment or proper payment arrangements at time of service. For more details, please refer to our self pay, worker's compensation, or liability sections in our financial policy. 

  • How do I make an appointment?

    Please call our offices to make an appointment. Our Springfield Office number is (877)547-9101 or (217)547-9100. Please refer to the "Locations" section of this website for the phone numbers of our other offices. Appointments can also be requested online, please refer to the "Request an Appointment" section of this website for the appointment request form.  

  • Where are you located?

    Our Springfield Office is located at the corner of Old Jacksonville Road and Koke Mill Road, which is a quarter of a mile west of Veterans Parkway (Route 4) on Old Jacksonville Road. The building sits in the southeast corner of that intersection. Please view our Locations section for detailed maps. 

  • How do I arrange payment?

    As a courtesy, we do submit insurance claims for our patients. It is important that we have your correct insurance information. We also accept cash, checks, debit cards, and VISA or Master Card. We can accept credit card payments by phone. 

  • How do new patients pay?

    Our patient accounts staff will be happy to discuss your account and arrange a payment plan with you upon your arrival at our offices. 

  • How do existing patients pay?

    Please call our patient account representative at (217)547-9100. 

1301 South Koke Mill Road
Springfield, Illinois 62711